The South African Social Security Agency (Sassa) has explained why approved Social Relief of Distress (SRD) grant beneficiaries do not have a payment date. Not having an SRD grant payment date essentially means they will not receive their R370 grant payment.
Sassa said two mean reasons could be behind beneficiaries not having a pay date. This includes incorrect or outdated information.
Missing or Incomplete Banking Information
Sassa grant applicants who haven't provided any banking details on the Sassa SRD website will not be included in the scheduled payments.
Beneficiaries can rectify this by taking immediate action and updating their bank details on the website.
Postbank Account Request
Previously, Sassa offered to open Postbank accounts for beneficiaries. However, this service is no longer available.
SRD grant applicants who requested this option are advised to either open an account with Postbank themselves and update Sassa with the new details or open an account with a different bank and provide those details to Sassa for Sassa payment processing.
Cash Send Payment Issues
Beneficiaries who opted for cash send/mobile money payouts and haven't received their grant might be facing a verification challenge.
Sassa requires beneficiaries’ ID numbers and cellphone numbers to match. Not providing a valid cellphone number will result in delayed R370 grant payments. Beneficiaries are encouraged to provide alternative banking details to facilitate a smooth transfer of the grant amount.
Still No Pay Date For SRD Grant?
Beneficiaries who are approved but haven't received a payment date and fall outside of the categories mentioned above are encouraged to contact the Sassa Customer Care Call Centre at 0800 60 10 11 for further assistance and investigation.
